Protection of Your Personal Information at juta9

1 Information Collected

juta9 collects various categories of information to enable us to provide a secure service, comply with licensing requirements, and improve the user experience. These categories of information include:

• Identity Information: Your full name, date of birth, identification card number (MyKad), gender and nationality provided during account registration.
• Contact Information: Your registered email address, mobile phone number and residential address.
• Financial Information: E-wallet account details (Touch 'n Go eWallet, Boost, ShopeePay), bank account numbers for FPX purposes, and cryptocurrency wallet addresses (USDT, BTC, ETH) used for deposits and withdrawals.
• Activity Information: Betting history, deposit and withdrawal records, play session times, games played and your account setting preferences.
• Technical Information: IP address, browser type and version, device operating system, session cookie details and website access log data.
• Communications: Customer support chat content, emails you send to us, and feedback you provide voluntarily.

2 Purpose of Data Use

Data collected by juta9 is used for legitimate purposes based on the operational needs of the platform. The main purposes are as follows:

• Creating and verifying player accounts, including the Know Your Customer (KYC) process required by international licensing.
• Processing deposits and withdrawals using your preferred payment methods.
• Detecting and preventing fraud, money laundering and activities that violate the terms of service.
• Providing 24/7 customer support via live chat and email in Malay and English.
• Sending service communications such as transaction confirmations, security alerts and account updates.
• Complying with legal obligations and regulations applicable under our international licensing framework.
• Analysing usage patterns for the purpose of platform improvement and personalisation of the playing experience.
• Sending promotional information and bonus offers to players who have agreed to receive them, including welcome bonuses and VIP cashback.

3 Disclosure to Third Parties

juta9 does not disclose your personal information to outside parties except in the following circumstances:

• Service Providers: We share necessary data with payment service providers (including e-wallet processors and FPX gateways) solely to enable financial transactions to be completed.
• Game Providers: Limited session information is shared with game software providers to enable access to slot games, live casino and other games offered on our platform.
• Regulatory Authorities: We will disclose information when required by competent authorities or relevant licensing bodies, in line with legal requirements.
• Fraud Prevention: Information may be shared with fraud prevention agencies to protect the platform and players from illegal activities.

All third parties that receive player data are bound by strict confidentiality agreements and are only permitted to process that data for the specified purposes.

4 Data Storage and Security

juta9 implements appropriate technical and organisational security measures to protect your personal data from unauthorised access, theft, loss or alteration.

• All data is stored on secure servers with end-to-end encryption using 256-bit SSL/TLS protocols.
• A role-based access control (RBAC) system ensures that only authorised staff can access data relevant to their duties.
• User passwords are stored in cryptographic hash form and cannot be viewed by any party, including our staff.
• Regular security audits are conducted to identify and address any system vulnerabilities.
• A comprehensive incident response plan is in place to address any data breaches promptly.

Personal data is retained for as long as your account is active and for an additional period required to comply with legal obligations, resolve disputes or enforce our agreements. After that period, data will be deleted or anonymised.

5 Cookies and Tracking Technologies

The juta9 website uses cookies and similar tracking technologies to improve the user experience and ensure session security. The types of cookies used are:

• Session Cookies: Allow you to remain logged in during an active session and retain your setting preferences. These cookies are automatically deleted when you close your browser.
• Preference Cookies: Save your language, currency and display settings so they do not need to be reconfigured each time.
• Security Cookies: Help detect suspicious login attempts and protect your account from unauthorised access.
• Analytics Cookies: Collect anonymised usage statistics to help us understand how players interact with the platform and improve it over time.

You can manage or block cookies through your browser settings. However, blocking certain cookies may affect the functionality and security of your account at juta9.

6 Your Rights Regarding Personal Data

As a data subject, you have the following rights regarding personal information held by juta9:

• Right of Access: You may request a copy of the personal data we hold about you at any time.
• Right of Rectification: If any of your information is inaccurate or incomplete, you have the right to request that corrections be made promptly.
• Right of Erasure: In certain circumstances, you may request that we delete your personal data, subject to legal record-keeping obligations that may require us to retain some of that data.
• Right to Restrict Processing: You may request that we limit how we process your data in certain situations, such as while a dispute over data accuracy is being resolved.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format.

To submit any request relating to the rights above, please contact the juta9 customer support team via live chat or email at [email protected]. We will review your request and respond within a reasonable timeframe.

7 International Data Transfers

As an online gambling platform operating under international licensing, your personal data may be transferred, stored or processed outside Malaysia. This occurs when we use servers or service providers operating across various geographic locations.

juta9 ensures that any international data transfers are carried out with adequate safeguards in place, including:

• Data processing agreements that comply with recognised data protection standards.
• Security assessments of service providers before any data is shared.
• Use of approved transfer mechanisms to ensure equivalent protection standards are maintained.

8 Policy on Minors

juta9 strictly prohibits individuals under the age of 21 from registering an account or using any gambling services offered on this platform. This age restriction is an absolute policy that cannot be waived under any circumstances.

We apply strict verification measures during the registration process to ensure compliance with this age limit. If juta9 discovers that personal data of a minor has been collected inadvertently, we will promptly delete that data and close the account in question without prior notice.

If you have information that a minor has registered on our platform, please notify our support team immediately via live chat or email at [email protected].

9 Links to External Sites

This Privacy Policy applies only to the juta9 website and services we operate directly. Where links to third-party websites or services are provided, juta9 is not responsible for the privacy practices of those sites.

We encourage you to read the privacy policy of any external website before providing personal information there. juta9 has no control over the content or privacy practices of websites not operated by us.

10 Contact Us About Privacy

For any questions, concerns or requests relating to this Privacy Policy or how we handle your personal data, please contact the juta9 data protection team via:

• Live Chat: 24/7 customer support available in Malay and English through the chat widget on the website.
• Email: [email protected] — we aim to respond to all privacy enquiries within a reasonable timeframe.

If you are not satisfied with how we have handled your privacy request, you have the right to lodge a complaint with the relevant data protection authority.